Privacy Policy
Rigusa Reserve
Effective date: August 28, 2026
1. Information We Collect
Personal Information
This Privacy Policy describes how Rigusa Reserve manages data across our mobile application and website. We collect account and profile details such as full names, email addresses, phone numbers, profile images, account roles, and professional credentials. For security professionals, this includes experience, availability, and specific permit details. We also process client request data including service categories, times, work locations, staffing needs, and specific site instructions to facilitate security staffing and professional management services.
Usage Data
We record operational data generated during the use of our platform. This includes shift documentation such as clock-in and clock-out times, breaks, attendance records, and logs from our shift chat. We also process incident or accident reports and safety alerts. Location data (both precise and approximate) is collected only with user consent to support core app functions like work-location verification and active-shift safety monitoring. Users provide this data voluntarily to ensure operational transparency.
Device Info
Technical data is collected to maintain service quality, including device types, operating system versions, notification tokens, and IP addresses. We also track login activity and diagnostic data to address crashes. Any communications sent to our support team for account assistance are also stored. Rigusa Reserve is an emerging security staffing platform designed for efficient coordination between clients and licensed professionals while strictly ensuring that no personal information is ever sold to third parties.
2. How We Use Information
Rigusa Reserve utilizes collected information to manage accounts, process security requests, and facilitate shift coordination through our location-enabled tools and chat. Data helps us authenticate users, document active duties, and provide customer support. We use information to maintain service integrity, send essential safety alerts, and comply with legal mandates. Information is shared between clients and assigned security professionals only as needed to coordinate assignments. Personal data is never sold to outside parties.
3. How We Share Information
Information is shared with verified service providers who assist with hosting, mapping, and diagnostics. We may also disclose data when legally required or necessary to protect the safety and rights of our users or the service itself. Rigusa Reserve does not sell personal information to any third party.
4. Location and Permission Choices
Location access is entirely permission-based. Users can manage these permissions at any time within their iOS Settings. Please note that limiting location access may prevent the app from performing essential functions, including clock-in/out, work-location verification, or active-shift safety features.
5. Data Retention
We retain data only as reasonably necessary to operate the service, maintain safety records, resolve disputes, and meet legal obligations. Retention periods vary by data type. Data is deleted or de-identified when no longer required, subject to legal requirements and backup cycles.
6. Security
Rigusa Reserve uses administrative and technical safeguards to protect data, though no system is 100% secure.