Help Centre
International guidance for common RIGUSA workflows
How do I clock in?
Open the shift details and select 'Clock In' when you arrive at your post location. Ensure your location services are active for verification.
How do I submit a report?
Tap the '+' icon during your shift to select incident or activity report templates. Fill in the details and submit instantly.
What are emergency codes?
Specified alerts for immediate team coordination. Use them only for safety-critical situations requiring backup or awareness.
How do I accept an assignment?
Navigate to 'Available Shifts', review the client instructions, and tap 'Accept'. Assignments are first-come, first-served.
How do I cancel an assignment?
Go to 'My Schedule' and select the shift. Use the cancel option if permitted by the notice period; otherwise, contact support.
How is pay calculated?
Earnings are based on clocked hours minus recorded breaks. Your digital summary provides an estimate before final processing.
Which laws and requirements apply?
Personnel must comply with local security licensing regulations and site-specific legal requirements outlined in the job briefing.
Still need help?
Our support team is available to help with any clock-in issues, assignment queries, or technical difficulties with the Rigusa app.
Still need help?
Our technical team is available to assist you with any application or account issues. Reach out to Rigusa global support for direct guidance.